a clear route for every concern.

KredFlow support

raise a concern

Email [email protected] with the subject “KredFlow complaint”. Include your name, company, contact details, what happened and the resolution you are seeking. Do not email passwords, OTPs, complete bank statements or full identity documents.

We aim to acknowledge messages within two business days. Keep the email thread and any complaint reference for follow-up.

financing-related concerns

If your concern relates to a financing offer, application, disbursal or repayment, use the support and grievance details in the applicable offer, Key Facts Statement or loan documents. Those documents identify the regulated lender responsible for the credit decision and loan.

KredFlow will display programme-specific customer-care and grievance details where required. Do not rely on contact details received through an unverified message or personal account.

escalation path

1. Contact KredFlow or the regulated lender using the verified details shown in the applicable Key Facts Statement, loan documents or official website.
2. Keep the complaint reference and allow the stated resolution period.
3. If an eligible complaint against the regulated lender is not resolved within 30 days, use the RBI Complaint Management System, subject to the RBI Ombudsman framework.

Open RBI Complaint Management System · Open RBI Sachet portal

fraud or impersonation

KredFlow will never ask for an OTP, card PIN, UPI PIN or password by phone, message or email. If someone claims to represent KredFlow and asks for these details or requests payment into a personal account, stop the interaction and report it to us.